Terms and Conditions

Thanks for purchasing from The Velar Company.

Please read these Terms carefully. Purchasing from The Velar Company or signing up for an account, you’re agreeing to these Terms, which will result in a legal agreement between you and The Velar Company (“Agreement”). We’ll start with the basics, including a few definitions that should help you understand these Terms.

These Terms of Use (“Terms,” including our Privacy Policy and Cookie Policy) define the terms and conditions under which you’re allowed to buy the Product in accordance with the Agreement. If you don’t agree to these Terms, you must not proceed with the buying. Some features of the Product can be purchased as add-ons to your The Velar Company account. Unless expressly stated otherwise, these Terms apply to the use of Add-ons.



In order to buy the Product, you must:

  • You are legally able to contract or have parental authority to make a purchase on the Site;

  • You order the Products for your personal use only. You agree not to market, resell or distribute the Products in any way to third parties for non-private, and in particular non-commercial, purposes;

  • agree to these Terms;

  • provide true, complete, and up-to-date contact and billing information.

Purchasing from The Velar Company, you represent and warrant that you meet all the requirements listed above, and that you won’t use the Product in a way that violates any laws or regulations. Note that by representing and warranting, you are making a legally enforceable promise.

The Velar Company  may refuse product, close accounts of any users, and change eligibility requirements at any time.


Availability and product details

In case of unavailability of the Products, we will inform you as soon as possible by phone or e-mail and we will let you know when it will be available again. The availability of products, even being constantly updated may change not in real time and without notice. We decline any responsibility in case of delay due to unavailability of the stock of the supplier. Furthermore, we will not be responsible for insignificant differences between photographs, texts or illustrations of articles on our site and the goods ordered.



All prices shown on the site are inclusive of VAT. Shipping costs are verifiable at the time of purchase.

The Velar Company reserves the right to change its prices at any time but undertakes to apply the prices set at the time of order.



The order of the Products will be processed only from the date of the actual and full payment of the order.

Once your order has been confirmed, we will send you an e-mail confirmation summarising the essential elements of your order.



Paypal is a safe and fast system for online payments by credit card. Personal information is safe because it is never shared with the seller.

If you already have a PayPal account, you can make the payment through your account. Simply enter your email address and password.

If you are not already registered, you can still select this form of payment and you will be redirected to a page on the PayPal site where you can enter your details and pay directly with a credit card.

When you click Pay, PayPal charges the amount directly on the card (Visa, Visa Electron, Mastercard) or prepaid (PostePay) assigned.

In case of cancellation of the order or non-acceptance by The Velar Company, the amount will be refunded to the customer’s PayPal account.


Shipping and delivery

The Products are delivered to the shipping address you provided when placing your order. This address may be different from the billing address.


Our staff will be at your disposal as always to solve any problem related to delivery.

Given the onerous cost of storage, customers are asked to indicate a shipping address at which the collection of goods is guaranteed.

We recommend that you leave us your telephone number (preferably a mobile phone) to which you will certainly be reachable only for the purpose of any contact by the courier in the event of problems with delivery.


Shipping costs change according to the shipping address.

If your order is “shipped”, we will not be able to change the shipping or billing information.

If your order has not yet been shipped, you can contact our staff. Your request for change will then be taken into account.



We are committed to refunding you or replacing products that are lost, damaged or do not correspond to your order.

In this case, we invite you to contact our staff, no later than 7 days from the date of delivery of the goods.

If your complaint is accepted, we will send you an e-mail with a transport letter to affix to the package. We will pay for the return of the goods. The products must be returned in their entirety and in their original packaging. Upon receipt of your package, we will proceed with a new manufacture or partial or full refund of your order.



Right of return

The customer has the right to withdraw from the contract, without penalty and without specifying the reason, within 10 days of receipt of the products.

The Customer may exercise the right of withdrawal, within this period, by means of a written notice to be sent by registered letter with acknowledgment of receipt and simultaneously by e-mail info@gamestartedizioni.com.


Once we receive the above notice of withdrawal, The Velar Company will quickly communicate to the customer instructions on how to return the goods.


The Customer who intends to exercise the right of withdrawal must return the Products within 10 days from the date of authorization.

ATTENTION: The customer will not have the right of withdrawal in the following cases:




supply of sealed products opened by the customer;


supply of products ordered specifically for the customer or customized.


ATTENTION: The right of withdrawal is still subject to the following conditions:




The right applies to the product purchased in its entirety, you can not exercise withdrawal only on part of the product purchased;


The purchased product must be intact and returned in its original packaging, complete in all its parts;


Shipping costs related to the return of the goods are charged to the customer;


delivery costs to the customer and any other additional costs highlighted at the time of placing the order will not be reimbursed;


the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;


in case of damage to the goods during transport, The Velar Company will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain a refund of the value of the goods.


In this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;


The Velar Company is not liable in any way for damage or theft / loss of goods returned by uninsured shipments;


upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport.


If the original packaging and / or packaging are damaged, The Velar Company will deduct from the refund due to a percentage as a contribution to the cost of repair.


If the right of withdrawal is exercised in accordance with these contractual conditions, The Velar Company will refund the buyer within 30 days from the date of receipt of the Products by the customer the amounts paid (except for packaging and shipping) by Paypal.


In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of The Velar Company, available to the customer for collection at your expense